DEJE PLATFORM RETURN POLICY

1. RETURNS AND EXCHANGES

1.1 DEJE aims to provide a seamless shopping experience, and customer satisfaction is our priority. We understand that there may be circumstances in which you need to return or exchange a product. This policy outlines the guidelines for returning or exchanging products purchased through the DEJE platform.

2. RETURN ELIGIBILITY

2.1 To be eligible for a return or exchange, the following conditions must be met:

a) You must initiate the return or exchange request within Two days of receiving the product.

b) The product must be in its original condition, unused, and in the same packaging as received.

c) The product must be eligible for return or exchange based on the specific product listing and seller's policy.

2.2 Some products or categories may not be eligible for returns or exchanges. Please refer to the individual product listing and seller's policies for details.

3. INITIATING A RETURN OR EXCHANGE

3.1 To initiate a return or exchange, please follow these steps:

a) Contact our Customer Support Team at support@deje.shop or contact@deje.shop to request a Return Authorization (RA) number.

b) Provide the following information:

- Your order number.

- A detailed description of the reason for the return or exchange.

- Any relevant photos or evidence.

3.2 Once you have received the RA number, follow the provided instructions for returning the product. Include the RA number on the return packaging.

4. RETURN SHIPPING

4.1 If the return or exchange is due to a defect, damage, or an error on our part, DEJE will cover the return shipping costs.

4.2 If the return or exchange is due to reasons other than those mentioned in 4.1, you may be responsible for the cost of return shipping. DEJE and the seller will provide instructions on how and where to return the product.

5. PROCESSING YOUR RETURN OR EXCHANGE

5.1 Once your returned product is received and inspected, we will notify you of the approval or rejection of your return or exchange.

5.2 If your return or exchange is approved:

a) For payments made through our payment processing service, a refund or exchange will be processed to the original payment method used for the purchase.

b) For payments made through other methods, the refund or exchange process may vary. Our support team will provide guidance on how the refund or exchange will be issued.

6. NON-RETURNABLE ITEMS

6.1 Certain items are not eligible for returns or exchanges. These include:

a) Downloadable or digital products.

b) Perishable goods.

c) Customized or personalized items.

6.2 Sellers may have their own policies regarding non-returnable items. Please review the product listing and seller's policies for details.

7. CONTACT US

7.1 If you have any questions or concerns regarding our return policy, please contact our Customer Support Team at support@deje.shop or contact@deje.shop.